The Hotel and Restaurant Industry has always understood the benefits of using a hand held order taking system to bring operational efficiency, customer satisfaction and increased table turn over rates. However cost of hand held devices/PDA have been prohibitive and the industry continued with pen and paper (KOT Books) until now. With the introduction of inexpensive android based tablets the restaurant industry has started embracing hand held order taking systems. KOT books and pen and paper will soon be history when it comes to restaurant order taking.
Introducing CaptainTAB for Restaurants
CaptainTAB makes full service Restaurants more profitable. It increases Customer satisfaction and Revenues while reducing cost.
Increase in Customer Satisfaction
Orders / Kitchen order tickets (KOTs) can be processed more quickly resulting in better customer satisfaction. It is seen that anywhere between 2 to 10 minutes can be saved on processing every order.
Customers requesting additional information can get responses instantly through use of handheld devices /tablets. Example – ingredients used in a menu item, Spiciness, modifier options, etc.
CaptainTAB can be used to access customer information to enhance customer service.
Increase in Revenue
CaptainTAB facilitates Quicker Order processing thus increasing the Table Turn over Rate resulting in increased sales and revenues.
CaptainTAB creates more Up-Selling Opportunities by Prompting relevant modifiers to help restaurant captains suggest appropriate options to the customer.
Since Restaurant captains spend more time in the restaurant, customers find it easy to place more orders.
Reduction in Cost
Due to increased efficiency in order taking, more tables can be assigned to each captain thus reducing the number of Captains required.
Employee retention increases due to reduced stress and increase in the tips amount each captain and waiter receives since they are able to manage more number of tables.
There are various other benefits of using an efficient Order taking system like CaptainTAB. This includes a significant saving on hardware cost (since Android based tablets/PDAs are inexpensive), Saving on energy/electricity, Space etc